The importance of the service

L'importanza del Service                                            
                                                                                     
The cardinal points needed to obtain " Customer-satisfaction " are:                                         
                                           

  • Clear, competent and quick answers                                           
  • A constantly evolving selection of spare parts                                            
  • Operational tools and supports that are always available and updated                                           
  • Speed in dispatching orders                                            
  • Policy for the use of "original" spare parts at prices that are in keeping with those on the market                                           
  • Widespread Assistance Centres                                             
  • Constantly updated technical information                                             
  • Adequate and tested repair timetables, warranties and reimbursements                                             
  • The utmost in collaboration                                            
  • Encouraging the use of computer back-up                                            
  • A high level of professionalism                                          
                                            
PROCEDURE FOR DEALING WITH PARTS RETURNED BY THE END CUSTOMER DUE TO MACHINE MALFUNCTIONING                                           
Please note that, at the time of purchasing, it is advisable to send the end user a list of assistance centres for Lamborghini , Mega and Sungarden products informing them that:                                            
                                            
A. Assistance is provided by one of the external centres shown in the list of assistance centres.
B. Any assembling or setting up of the new machine (apart from any special arrangements agreed upon between the Sales Outlet and
the Assistance Centre is not included in the cost of the machinery and is at the expense of the private user. 
                                        
                                            
Procedure                                            
                                           
  1. The user contacts the Sales Outlet                                           
  2. The sales assistant puts the final user in contact with one of the authorised assistance centres that appear on the list.                                          
  3. If the customer refuses to go directly to the authorised assistance centre, the sales outlet takes the machine back.                                          
    NB: within 2 years of the date of purchase the user must also have the corresponding document showing the date of purchase without which the warranty procedure is no longer applicable.                                           
  4. The sales outlet informs the final user that, in case of warranty, (therefore, malfunctioning due to defects arising from the the materials, machining, assembling) within 2 years of the purchase, repairs will be done free-of-charge. In cases where the malfunctioning is due to the user not following the instructions correctly a/o abuse a/o improper use a/o  non-professional use a/o 2 years after the purchase date, the repairs and any other transportation and diagnostic costs ,   will be at the expense of the end user.                                     
  5. In cases pertaining to point 3, the sale outlet sends the machine to the authorised assistance centre.                                           
  6. The authorised assistance centre decides whether the intervention is covered by the warranty or not.                                          
  7. In cases where, in the opinion of the authorised assistance centre, the repairs are covered by the warranty, the authorised assistance centre will see to repairing the machine free-of-charge.                                            
  8. In cases where the authorised assistance centre finds that the malfunctioning is due to causes that cannot be put down to defects in the manufacturing a/o materials, the assistance centre will charge the sales outlet for the cost of the repairs and any necessary transportation.                                            
  9. Please note that the opinion of the authorised assistance centre is final.